Rooted in strengths. Tending toward light.

Welcome to Lomatia Social Work
Lomatia Social Work is a telehealth social work practice based in Tasmania, offering psychosocial support, therapeutic conversations, and case management to people across Australia.My practice is built on one core belief: that you are the expert in your own life. My role as social worker is to walk alongside you — not to fix, prescribe, or judge — but to listen deeply, advocate fiercely, and help you build on the strengths you already carry.You are welcome here, exactly as you are.WHO I SUPPORT🌿 Chronic illness, disability & complex medical journeys
🌿 Mental health & trauma
🌿 Grief & bereavement
🌿 LGBTQIA+ individuals & families
🌿 Indigenous & culturally diverse communities
🌿 Older adults & aged care
🌿 AuDHD & neurodivergent adults
🌿 Parents navigating complex health challenges
🌿 Self-managed and plan-managed NDIS participantsWHY TELEHEALTH
Support from wherever you are. Sessions are delivered via telehealth — secure video or phone — meaning you can access support from the comfort of your own home, without the barriers of travel, waiting rooms, or geography.
Whether you're in regional Tasmania, interstate, or simply prefer the ease of connecting from your own space, Lomatia is here to help.Use the calendar below to book your free 15 minute phone or video consult.

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About

Hi, I'm Mel — a social worker, advocate, and the person behind Lomatia Social Work.
I founded Lomatia because I believe there is a gap between the support people deserve and the support they can actually access. Too many people fall through the cracks of a system that wasn't designed with them in mind — people who are too complex for a standard six-session plan, too exhausted by illness to navigate bureaucracy alone, too often made to feel like their needs are inconvenient. Lomatia exists for those people.MY APPROACH
I work from a strengths-based, trauma-informed, and anti-oppressive framework — which in plain language means this: I don't see you as a problem to be solved. I see you as a whole person with your own wisdom, resilience, and capacity for growth, who might simply need someone in their corner right now.
I won't tell you how to feel or what to do. I'll listen — really listen — ask questions that help you find your own clarity, advocate alongside you when systems feel impossible, and celebrate the small wins that often go unnoticed.
Recovery, in my view, isn't a destination. It's a direction. And it looks different for every single person.MY BACKGROUND
I hold a Master of Social Work from the University of Tasmania (2025; Distinction), and a Bachelor of Psychological Science from Central Queensland University (2021; Distinction). I am an AASW and ANZMHA member.
My field placement experience spans over 1,000 hours across three distinct settings — community mental health, residential aged care, and child and family welfare — giving me a broad and grounded foundation across the lifespan and across complex systems.
Before and alongside my formal training, I have lived experience of navigating chronic illness, disability, and the particular exhaustion of managing medical complexity alongside everyday life. I know what it feels like to need support and struggle to find something that fits. That experience doesn't make me your therapist — it makes me someone who genuinely understands, and who won't ask you to explain yourself from scratch.
I also bring a background in art and photography to my practice — a creative lens that shapes the way I see people and tell their stories. Beauty and potential exist in every situation, even the hardest ones. Sometimes it just takes a different kind of looking.WHY LOMATIA?
Lomatia tasmanica is one of Tasmania's most remarkable native plants — ancient, resilient, and found nowhere else on Earth. It has survived for over 43,000 years not by being unchanging, but by quietly regenerating, tending toward light, and enduring.
That feels like the right metaphor for this work. For the people who keep going despite everything. For the slow, quiet, real kind of recovery that doesn't make headlines but changes lives.
Rooted in strengths. Tending toward light.MEMBERSHIPS & TRAININGAustralian Association of Social Workers (AASW) — Member
Member of the Australian & New Zealand Mental Health Association
HoNOS (Health of the Nation Outcome Scales) trained
Trauma-Informed Practice trained
Cultural Competency trained — including Indigenous communities
Dementia Care training at Dementia Australia
Evidence-Based Practice for Borderline Personality Disorder
Ongoing Continuing Professional Development (CPD)A NOTE ON LIVED EXPERIENCE
At Lomatia, lived experience is not a footnote — it is part of my foundation. I understand from the inside what it means to navigate illness, difference, and systems that don't always make space for complexity. This understanding informs every aspect of how I work, and it means you will never have to perform wellness or minimise your experience to be heard here.

Our Services

Not sure where to start? That's okay — most people aren't. Get in touch and we'll figure it out together.

Sometimes life becomes too heavy to carry alone. Whether you're navigating mental health challenges, processing difficult experiences, managing the emotional weight of illness or disability, or simply feeling stuck — this is a space to be heard without judgement.

Sessions are collaborative, strengths-based, and paced entirely by you. I draw on trauma-informed, evidence-based approaches tailored to your individual needs and goals.

This service may suit you if you are living with anxiety, depression, trauma, grief, chronic illness, disability, or navigating a significant life transition.

Navigating health systems, government services, NDIS, Centrelink, housing, or aged care can feel like a full-time job — especially when you're already dealing with so much. I can help.

I work alongside you to understand your needs, identify the right services and supports, coordinate care across providers, write supporting letters, and advocate on your behalf when systems feel impossible to move.

This service may suit you if you feel overwhelmed by paperwork and systems, are unsure what supports you're entitled to, or need someone in your corner to help things actually happen.

Living with chronic illness — or caring for someone who does — is an experience that touches every part of life. The grief of a diagnosis, the exhaustion of appointments, the complexity of explaining yourself over and over, the way illness reshapes identity, relationships, and plans for the future.

This is support that understands all of that, without needing it explained from scratch.

I also work with families navigating genetic conditions, rare diseases, and the particular challenge of managing medical complexity alongside work, parenting, and everyday life.

This service may suit you if you are living with chronic illness, disability, or a complex medical diagnosis, or if you are a parent or carer supporting someone who is.

Grief doesn't follow a timeline or a checklist. It is not something to be fixed or moved through quickly — it is something to be witnessed, held, and gradually integrated into a life that keeps going.

I offer a gentle, non-prescriptive space to grieve in whatever way feels true for you — whether your loss is recent or long-carried, whether it is the death of a person, a relationship, a diagnosis, a future you had imagined, or a version of yourself.

This service may suit you if you are experiencing grief or loss of any kind and would like support that moves at your pace.

I offer an explicitly affirming, knowledgeable, and judgement-free space for LGBTQIA+ individuals and families. You will not need to educate us on your identity or experience — you can simply bring what you're carrying and be met with genuine understanding.

Support may include navigating identity, family relationships, community, mental health, discrimination, or any of the ordinary and extraordinary challenges of life.

This service is open to LGBTQIA+ individuals of all ages and their family members.

I am committed to culturally safe, responsive practice for Indigenous Australians and people from culturally and linguistically diverse (CALD) backgrounds.

I understand that mainstream services don't always feel safe, relevant, or accessible — and that culture, community, and identity are not separate from wellbeing, but central to it. I work within your cultural framework, not outside it.

I welcome Aboriginal and Torres Strait Islander peoples, and people from all cultural backgrounds.

Growing older brings its own particular joys and its own particular challenges — changing health, shifting independence, loss of peers and partners, navigating aged care systems, and questions about what comes next.

I offer psychosocial support, advance care planning conversations, and practical assistance navigating aged care services for older adults and their families.

This service may suit older adults, their family members, or carers navigating the aged care system.

Parenting is demanding under any circumstances. Parenting while managing your own chronic illness, neurodivergence, mental health challenges, or disability — while also advocating for children who may have their own complex needs — is an extraordinary undertaking that rarely gets the recognition it deserves.

This is a space specifically for parents who are doing an incredibly hard job, often invisibly, and who deserve support that sees the full picture.

This service may suit parents living with AuDHD, chronic illness, mental health challenges, or disability.

Not sure which service is right for you?

Many clients find their needs span more than one area — and that's completely fine. I work holistically, and your support can evolve as your needs do. Get in touch and we'll have a brief, no-obligation conversation about what might suit you best.
Lomatia Social Work is not a crisis service. If you need immediate support please contact Lifeline on 13 11 14 or emergency services on 000.

Fees

CONCESSION RATESI believe that financial barriers should never be the reason someone can't access support. At Lomatia Social Work, I am committed to keeping my services as accessible as possible — which is why I offer concession fees.
Concession rates are available to Health Care Card, Pensioner Concession Card, Commonwealth Seniors Health Card, and DVA card holders. Simply select the concession rate when booking and you'll be asked to provide your card type and number on the intake form. I keep this process as simple and straightforward as possible — if you have a valid concession card, the concession rate is yours. If you are receiving a Centrelink payment, are a student, or experiencing financial difficulties but do not have a valid card, please get in touch to discuss options.

Session FeesFull FeeConcession
Initial Consultation (60 Minutes)$140$80
Initial Consultation (90 Minutes)$195$110
Individual Session (50 Minutes)$130$70
Brief Check-in (30 Minutes)*$70$40
Case Management/Service Coordination (Per Hour)$135$80

*Existing clients only

Session PackagesFull PriceSavingsConcession
5-Session Package$545Saving $105$320
10-Session Package$1020Saving $280$580

MEDICARE & PRIVATE HEALTH
Please note that Lomatia Social Work is not a Medicare provider. Sessions cannot be claimed through a Mental Health Care Plan (MHCP), Medicare rebate, or private health insurance.NDISAgency-managed NDIS registration coming soon
I currently welcome NDIS participants who are self-managed or plan-managed. Sessions can be billed directly to your NDIS plan under the relevant support category.
Rates for NDIS participants are the same as standard sessions.PAYMENTS
Payments are made via the secure telehealth platform Halaxy at the time of your session. Invoices and receipts are issued for every session — suitable for NDIS, private health, and personal records. If you prefer a different method of payment, please get in touch to talk about options.CANCELLATION POLICY
I understand that life — especially life with chronic illness, neurodivergence, or complex caring responsibilities — is unpredictable. I approach cancellations with flexibility and compassion.
I ask that you give as much notice as possible if you need to cancel or reschedule. Cancellations made with less than 24 hours notice without a valid reason may incur a cancellation fee of up to 50% of the session fee. I will always consider individual circumstances.ANY QUESTIONS?
If you're unsure about fees, payment options, or whether Lomatia Social Work is the right fit for you, please reach out — there's no obligation and no pressure. I offer free 15 minute discovery calls via phone or video to see if Lomatia is the right fit for you.
Get in Touch

Frequently Asked Questions

Can't find what you're looking for? Get in touch — I'm happy to help.

Getting Started

Telehealth simply means we meet online rather than in person — via secure video call or phone, from wherever you are most comfortable. There's no waiting room, no travel, and no need to be anywhere other than a quiet space where you feel at ease.

All sessions are delivered through a secure, encrypted platform in line with Australian privacy requirements. You'll receive a link before your session — just click it at your appointment time and we're connected.

Not much! You'll need:

  • A device with a camera and microphone — a smartphone, tablet, or laptop all work well
  • A stable internet connection
  • A reasonably private space where you feel comfortable talking

If video isn't possible on a given day, phone sessions are always available as an alternative — just let me know.

The first session is relaxed and low-pressure. There's no set script or formal assessment process — it's really just a chance to get to know each other.

We'll talk about what's brought you here, what you're hoping support might look like, and any questions you have about how I work. We'll also cover some practical information about privacy, consent, and what to expect going forward.

You don't need to prepare anything or have it all figured out before you arrive. Showing up is enough.

The best way to find out is simply to reach out. I offer a brief, no-obligation phone or email conversation before you book your first session — just so you can get a feel for whether this feels right.

A good fit matters. If after connecting I feel that a different type of support might serve you better, I'll always say so honestly and help point you in the right direction. I'd rather you find the right support than the wrong support quickly.

That's completely okay — most people aren't sure, and you don't need to figure it out before reaching out. Just send me a message with a brief description of what's going on for you, and I'll suggest what might suit your situation best.

Many clients find their needs span more than one area, and that's absolutely fine — I work holistically and your support can evolve over time.

No referral is needed to book an appointment. You can contact me directly at any time or book a free 15 minute phone or video call using the calendar on this website.

If you have a GP or other health professional you'd like me to communicate with as part of your care, I am very happy to do that with your consent — but it's never a requirement.

About Social Work

A social worker is a qualified health professional trained to support people's wellbeing across all areas of life — emotional, practical, social, and systemic. Social workers take a whole-person approach, meaning I consider not just how you're feeling, but the circumstances, systems, and relationships that shape your life.

The key differences are:

A psychologist holds a psychology degree and AHPRA registration, and can provide formal psychological assessment and diagnosis. They are Medicare-registered providers.

A counsellor provides talk-based support, but in Australia the title is currently unregulated — meaning anyone can technically use it regardless of training.

A social worker holds an accredited social work degree, and members of the Australian Association of Social Workers (AASW) are bound by a professional code of ethics and practice standards. Social work sits at the intersection of emotional support and practical advocacy — I can help you process difficult experiences and navigate the systems affecting your life.

Lomatia Social Work is not a Medicare provider, which means sessions cannot be claimed through a Mental Health Care Plan (MHCP) or Medicare rebate.

This does not mean social work support is less valuable — it simply means I operate outside the Medicare system. Many people prefer this, as it means there is no formal diagnosis required, no paperwork to navigate, and no limit on the number of sessions you can access.

I am unable to create or accept Mental Health Care Plans — these are issued by GPs and accepted by Medicare-registered providers such as psychologists.

If you are interested in accessing Medicare-rebatable mental health support, speak with your GP about your options. I am happy to work alongside a GP or psychologist as part of your broader support network.

Yes — everything you share in sessions is confidential. There are a small number of legal and ethical exceptions where I may be required to share information, including if there is an immediate risk to your safety or the safety of others, or if I am required to do so by law.

I will always discuss confidentiality with you in the first session so you know exactly where you stand.

NDIS

The National Disability Insurance Scheme (NDIS) is an Australian government programme that provides funding to people living with permanent and significant disability, to help them access the supports they need to live a good life.

Social workers are recognised NDIS support providers. If you have NDIS funding, you may be able to use it to access my services — including individual support sessions, case management, and service coordination — without paying out of pocket.

It depends on how your NDIS plan is managed. There are three types of plan management:

Self-managed — you manage your own NDIS funds. You can engage any provider you choose, including me. You pay for sessions directly and then claim the cost back from the NDIA yourself. This is the simplest option for working with me.

Plan-managed — a plan manager handles your funds on your behalf. You can still see me — I simply invoice your plan manager directly rather than you. No out-of-pocket cost for you.

Agency-managed (NDIA-managed) — the NDIA manages your funds directly. At this stage Lomatia Social Work is not a registered NDIS provider, which means I am unable to directly bill agency-managed plans. Please get in touch to discuss your options — I am working toward broader NDIS access in the future.

Social work supports typically fall under the Improved Daily Living (Category 7) or Support Coordination funding categories in an NDIS plan. If you're not sure what's in your plan, check your plan document or contact your Local Area Coordinator (LAC) or plan manager — they can tell you what categories you have funding in and whether social work is covered.

Contact

I'd love to hear from you.
Whether you're ready to book, want to ask a question first, or just want to get a feel for whether Lomatia Social Work might be the right fit — reaching out is the first step, and there's no pressure or obligation attached to it.
I aim to respond to all enquiries within two business days.

Other ways to reach me:
📧 [email protected]
📍 Telehealth — serving clients across Australia
🌐 lomatia.com.au
Social Media buttons are at the bottom of this pageNot ready to reach out yet?
That's okay too. Have a look around, take your time, and come back when it feels right. I'll be here.Please note: Lomatia Social Work is not a crisis service. If you need immediate support please contact Lifeline on 13 11 14 or emergency services on 000.

  • What's in your Backpack?

  • Both things are true

  • Mapping your losses

  • Accepting isn't giving up

  • ...More coming soon!

Each PDF file contains a poster version and a simpler printable version. PNG versions also available.

Click here to access

Privacy Policy

Lomatia Social Work — how we collect, use, and protect your information

Last updated: April 2026

Our commitment to your privacy

Lomatia Social Work is committed to protecting your personal information and handling it with care, transparency, and respect. This policy explains what information we collect, how we use it, and your rights in relation to it.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We may collect the following types of personal information:

  • Your name and contact details (email address, phone number)
  • Information you share in sessions, including health and wellbeing information
  • Appointment and billing records
  • Information provided through our website contact form
  • Any other information you choose to share with us

We only collect information that is necessary to provide our services to you.

How we collect your information

We collect personal information in the following ways:

  • Directly from you — through our website contact form, email, or during sessions
  • Through Halaxy, our secure practice management platform, which collects intake and booking information
  • Through telephone or video call sessions

How we use your information

Your personal information is used to:

  • Provide social work support and case management services
  • Communicate with you about appointments and enquiries
  • Issue invoices and process payments
  • Maintain clinical records as required by professional and legal obligations
  • Communicate with other health providers involved in your care, with your consent
Our promise We will never sell, rent, or share your personal information with third parties for marketing purposes. Ever.

How we store and protect your information

Client records are stored securely in Halaxy, an Australian-hosted, encrypted practice management platform that complies with Australian privacy requirements.

Email correspondence is stored securely and accessed only by Melissa Downey.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Record retention Clinical records are retained for a minimum of seven years from the date of last contact, or until a minor turns 25, in accordance with Australian health record requirements.

When we may share your information

We will only share your personal information in the following circumstances:

  • With your explicit consent — for example, when communicating with your GP or other health providers
  • When required by law — for example, in response to a court order or mandatory reporting obligation
  • Where there is an immediate risk to safety — if we believe there is a serious and imminent risk to your safety or the safety of others

Website Analytics

Our website uses Google Analytics to collect anonymous information about how visitors interact with the site — including which pages are visited, how long visitors stay, and how they found us. This information is aggregated and does not identify individual visitors. No personally identifying information is collected through Google Analytics.

You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.

Your rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Make a complaint about how we have handled your information

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.

Complaints

If you have a concern about how we have handled your personal information and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Updates to this policy

We may update this policy from time to time to reflect changes in our practice or legal requirements. The current version will always be available on our website. The date at the top of this page indicates when it was last updated.

Questions about your privacy?

We're happy to talk through anything in this policy.
[email protected]  ·  lomatia.com.au

Service Agreement

Lomatia Social Work — the terms of our working relationship

Effective April 2026

This document outlines the terms of our working relationship. By booking with Lomatia Social Work you agree to these terms. Please read it carefully — if you have any questions before your first appointment, please don't hesitate to get in touch.

1. About Lomatia Social Work

Lomatia Social Work is a telehealth social work practice operated by Melissa Downey, Master of Social Work (University of Tasmania, 2025) and Bachelor of Psychological Science (Central Queensland University, 2021). Melissa is a member of the Australian Association of Social Workers (AASW) and practises in accordance with the AASW Code of Ethics and Practice Standards.

Lomatia Social Work provides psychosocial support, therapeutic conversations, and case management services to adults aged 18 and over across Australia, delivered entirely via telehealth.

Please note Lomatia Social Work is not a crisis service, is not a Medicare provider, and does not provide formal psychological assessment or diagnosis.

2. Professional Supervision

Melissa Downey engages in regular professional supervision with an AASW-approved clinical supervisor in accordance with AASW requirements. This ensures ongoing professional accountability and the highest standard of care.

3. How We Work Together

Sessions are delivered via secure telehealth — video call or phone — using an encrypted platform that complies with Australian privacy requirements. You will receive a link or call details prior to each session.

You are responsible for ensuring a reasonably private and suitable space for sessions on your end. If you are unable to find a private space, please let us know and we can discuss alternatives.

If a technical issue prevents connection at the start of a session, we will attempt to reconnect for up to 10 minutes. If connection cannot be established, the session will be rescheduled at no additional charge.

4. Fees and Payment

Current fees are as follows:

ServiceFull FeeConcession
Initial Consultation (60 min)$140$80
Initial Consultation (90 min)$195$110
Individual Session (50 min)$130$70
Brief Check-in (30 min) — existing clients only$70$40
Case Management / Service Coordination (per hour)$135$80

Concession rates are available to holders of Commonwealth concession cards including the Health Care Card, Pensioner Concession Card, Commonwealth Seniors Health Card, and DVA cards. Card type and number will be requested at your first appointment.

Payment is due at the time of each session. An invoice and receipt will be issued automatically after every session.

Fees are reviewed annually. Current fees are effective from April 2026 and will next be reviewed in January 2027.

Medicare & private health insurance Lomatia Social Work is not a Medicare provider. Sessions cannot be claimed through a Mental Health Care Plan (MHCP), Medicare rebate, or private health insurance.
NDIS participants Self-managed and plan-managed NDIS participants are welcome. Sessions are billed at the same rate as normal appointments.

5. Cancellation and Rescheduling

We understand that life — particularly life with chronic illness, neurodivergence, or complex caring responsibilities — is unpredictable. We approach cancellations with flexibility and compassion.

We ask that you provide as much notice as possible if you need to cancel or reschedule. Cancellations made with less than 24 hours notice may incur a fee of up to 50% of the session cost. We will always consider individual circumstances and will never apply a cancellation fee without a conversation first.

Lomatia Social Work reserves the right to cancel or reschedule a session with as much notice as possible. If a session is cancelled by us, no fee will be charged.

6. Confidentiality

Everything you share in sessions is confidential. Lomatia Social Work will not share your personal or health information with any third party without your explicit consent, except in the following circumstances:

  • Where there is an immediate and serious risk to your safety or the safety of another person
  • Where we are required to do so by law, including mandatory reporting obligations
  • Where you have provided prior consent for us to communicate with another health professional

These exceptions will be discussed with you in your first session. Where possible, we will discuss any disclosure with you before it occurs.

Clinical records are maintained in Halaxy, a secure, encrypted, Australian-hosted practice management platform. Records are retained for a minimum of seven years from the date of last contact in accordance with Australian health record requirements.

7. Limits of Service

Lomatia Social Work is not a crisis service. If you are in immediate danger or experiencing a mental health emergency, please contact:

Emergency Services 000
Lifeline 13 11 14 (24/7 crisis support)
Beyond Blue 1300 22 4636
Suicide Call Back Service 1300 659 467
13YARN 13 92 76 (24/7 — Aboriginal & Torres Strait Islander peoples)

If you are an existing client experiencing distress between sessions, please contact us via email and we will respond as soon as possible during business hours.

8. Our Commitments to You

Lomatia Social Work commits to:

  • Providing services in a professional, ethical, and non-judgmental manner in accordance with the AASW Code of Ethics
  • Maintaining appropriate professional supervision and continuing professional development
  • Treating you with dignity, respect, and genuine care at all times
  • Maintaining the confidentiality of your personal information as outlined above
  • Being transparent about the nature and limits of our service
  • Referring you to other services when that is in your best interests

9. Your Responsibilities

As a client of Lomatia Social Work, you agree to:

  • Provide accurate information to the best of your ability
  • Attend sessions at the agreed time, or provide notice as early as possible if you need to cancel or reschedule
  • Pay for sessions in accordance with the fee schedule
  • Treat Melissa Downey with respect — we reserve the right to end a session or the working relationship if this is not maintained
  • Let us know if your circumstances change in ways that are relevant to our work together

10. Ending the Working Relationship

Either party may end the working relationship at any time. We ask for reasonable notice where possible.

If Lomatia Social Work determines that our service is no longer appropriate for your needs, we will discuss this with you openly and assist with referrals to other suitable services wherever possible. We will never end a working relationship abruptly or without explanation.

If you choose to end the working relationship, no explanation is required. You are always welcome to return in the future.

11. Complaints

If you have a concern about any aspect of the service you have received, we encourage you to raise it with us directly in the first instance at [email protected].

If you are not satisfied with the response, you may lodge a complaint with:

  • Australian Association of Social Workers (AASW) — aasw.asn.au
  • Office of the Australian Information Commissioner (OAIC, for privacy concerns) — oaic.gov.au

12. Updates to This Agreement

This agreement may be updated from time to time to reflect changes in our practice or legal requirements. The current version will always be available on our website. Existing clients will be notified of any significant changes.

Questions about this agreement?

We're happy to talk through anything before your first appointment.
[email protected]  ·  lomatia.com.au

Download our referral partner overview here (PDF) or email [email protected] for a copy